Questions, answered honestly.
Including the questions where the honest answer is no.
Pricing & billing
How does pricing work?+
Wallet-based, pay-as-you-go. You top up your wallet, and every action (domain registration, mailbox-day, warmup block, sent email) meters against the balance. No per-seat fees. No tiers. No subscription. Unused balance is refundable on request.
What does it cost?+
$25/yr per domain (or bring your own free). $0.033/day per mailbox (~$1/month). $0.25 per 50-email warmup block. $1.50 per 1,000 sends. The full rate card is on the home page.
Is there a free trial?+
Sign-up is free. Your wallet starts at $0. You can configure everything (domains, mailboxes, sequences) before you load any funds. Funds are only charged when you actually use the resource.
Can I get a refund?+
Unused wallet balance is refundable on request. Open a support ticket and we process it within 5 business days back to the original payment method.
Do you do annual contracts or volume discounts?+
For 1M+ sends/month or agency accounts running 50+ tenants, yes — contact sales. Below that, the pay-as-you-go rates already beat every per-seat tier in the market.
Deliverability
How is deliverability handled?+
Six layers, all enforced automatically: SPF/DKIM/DMARC at provisioning, real-mailbox warmup peering via CheddarInbox, per-mailbox reputation scoring, domain rotation enforcement at send-time, daily SendGrid stats reconciliation, and auto-pause on bounce/complaint thresholds.
See the full deliverability page for what each layer does and what dashboards expose them.
How long is warmup?+
21-day default ramp from 1 email/day to production volume. You can adjust pace per-mailbox if you have a reason. Warmup runs on the CheddarInbox P2P network — real human-pattern engagement, not synthetic traffic.
What happens if a mailbox starts bouncing?+
If hard bounce rate exceeds 5% or complaint rate exceeds 0.1%, we auto-pause warmup and stop sending from that mailbox. The mailbox stays receivable so you don't lose replies. Manual unpause when the rates recover.
Can I use my existing Google Workspace or Microsoft 365 mailboxes?+
Yes. SMTP credentials plug into BoomSauce; sending routes through SendGrid for warmup and direct via your provider for production volume (or fully via SendGrid if you prefer).
Domains & DNS
Do I need to register domains through BoomSauce?+
No. Bringing your own domain is free — we wire DNS at Cloudflare while you keep the registrar. Or buy fresh domains through us at $25/yr if you want the bundle (registration + DNS + 5 mailboxes + free 1-page website).
Which TLDs do you sell?+
Forty-nine TLDs supported, including .com, .net, .org, .io is via BYOD only. Full list on the buy-domain flow.
How does the free 1-page website work?+
Every domain you buy through us gets a generated brand site at the apex. It signals a real business to mailbox providers (a domain that resolves to a website looks more legitimate than one that 404s) and gives recipients a place to land if they Google your sender.
Migration & integration
Can I migrate from Apollo / Lemlist / Smartlead / Instantly?+
Yes. Each platform has a dedicated migration guide with step-by-step instructions and honest tradeoffs (including what those platforms do better).
Do you have a CRM?+
No. We push reply events to your CRM via webhook (Salesforce, HubSpot, Attio, custom). The deal lifecycle stays in your CRM where it belongs.
API access?+
Yes — open API with documentation at /api-docs. Webhook events for sends, opens, replies, bounces, complaints. No rate-limit gates on standard endpoints.
Compliance & legal
Is BoomSauce GDPR compliant?+
Yes. Data Processing Addendum available on request. EU data flows handled per Standard Contractual Clauses. Full compliance posture on /compliance.
CAN-SPAM?+
Every tenant provides their own physical mailing address at signup (CAN-SPAM Section 5(a)(5) requires the sender — you, not us — to include it). Unsubscribe links are appended automatically; suppression list is global per tenant and re-mailing a suppressed address is blocked at send-time.
Do you allow B2C cold email?+
No. We are a B2B-only platform. Sending cold marketing email to consumer addresses violates our Terms of Service and would burn the deliverability of every tenant on our infrastructure. We enforce this.